Privacy Policy

1. Personal Information We Collect

We collect personal data necessary to provide seamless shopping and fulfillment services:

• Identity & Contact: Full name, mobile phone number, and email address.
• Delivery Details: Street address, building number, governorate, and city for dispatch accuracy.
• Transaction History: Purchased order history and payment records (we do not store raw credit card numbers).
• Technical & Browsing Data: IP address, device type, browser information, and session logs to safeguard platform security.

2. Legal Basis & Purposes of Data Processing

Your personal information is processed under legitimate legal grounds for clear business purposes:

• Processing and completing purchase orders, delivery dispatch, and tax invoicing.
• Communicating status updates, delivery confirmations, and operational notices.
• Providing dedicated customer support and processing statutory warranty and return claims.
• Complying with statutory accounting, auditing, and regulatory mandates in Egypt.

3. Data Subject Statutory Rights

Under Egyptian Personal Data Protection Law No. 151 of 2020, you hold distinct rights:

• Right of Access: Inspect and obtain copies of the personal records we hold regarding you.
• Right to Rectify: Request immediate correction of outdated or inaccurate personal details.
• Right to Withdraw Consent: Revoke previously granted processing consent at any time.
• Right of Erasure: Request permanent deletion of your data when retention is no longer legally mandated.

4. Retention & Safeguarding Standards

We retain personal records only as long as required for fulfillment and statutory compliance.

Industry-standard technical and operational safeguards (TLS 1.3 encryption, restricted role-based access, and secure databases) are implemented to protect your data.

5. Third-Party Disclosures

YouCan never sells, rents, or monetizes your personal data to commercial advertisers.

Information is shared solely with trusted fulfillment logistics providers and regulated payment gateways strictly to execute your order.