Return & Refund Policy

1. Statutory Consumer Rights Framework

Every purchase on YouCan is protected by Articles 17 and 21 of Egyptian Law No. 181 of 2018 regarding replacement, return, and defect remedies.

2. 14-Day Return Guarantee for Defect-Free Goods

You may return or exchange defect-free items within 14 days from the date of physical receipt subject to:

• The item must be unused, in its pristine original condition, in original packaging with all protective seals intact.
• All included cables, accessories, manuals, and bundled gifts must be returned complete.
• Proof of purchase (invoice or order confirmation number) must accompany the return request.

3. 30-Day Defective Product & Warranty Guarantee

If an item has a manufacturing defect or fails to match advertised specifications:

• You are entitled to an immediate replacement or full refund within 30 days of receipt at zero additional cost.
• Defects are inspected and validated through authorized brand service centers in Egypt.

4. Refund Processing & Timelines

Once your return is received and inspected at our logistics hub:

• Electronic Cards & Wallets: Funds are returned to the originating payment method within 5 to 14 business days depending on your bank.
• Cash on Delivery: Funds are reimbursed via bank transfer or approved electronic mobile wallet.

5. Initiating a Return Request

To start a return, contact our support team via Hotline 16000 or WhatsApp with your order number and invoice.